Privacy Policy

Last updated May 25, 2018

Data protection is important to us at Lenus Pharma GesmbH, which is why we want familiarize you with how we collect, use and pass on data. In this privacy policy, we explain our practices regarding information that we or our service providers collect using our website or similar environments – such as mobile web pages or apps – which we operate and maintain and from which you access this privacy statement (collectively referred to as “website”).

I. Collection of Information About You

1. Data Provided by You

In some areas of the website, you may be asked to provide personal data needed for you to use a specific feature (such as registering for a newsletter, tips, or hints, or so that we can process your order). You will be informed about what information you must provide for these services and which data you can voluntarily provide.

2. Passive Collection and Use of Information

When you use this website, various technologies may be used to passively gather certain information without you expressly entering it. Such passive information gathering occurs mainly in the following cases and with regard to the following data:

Information about your browser: Certain information is typically captured by browser and automatically forwarded. This can include your MAC address (unique device name), screen resolution, your operating system (Windows, Apple, Android), the version of your operating system, and the type and version of your internet browser.

Your IP address: Your IP address is a combination of numbers that is automatically assigned by your internet service provider to the computer you are using. An IP address is automatically recorded in the logfiles of our webserver when a user visits our website. Without the IP address, communication between the web server and the visitor’s computer is not possible. If we log and store the time the IP address visited our website, the IP address is always anonymized, meaning that it is not possible for us to link the IP address to you.

Device information: We would like to point out that we may record the unique device numbers (IMEI numbers) of mobile devices, as with the MAC addresses of computers. However, this is only done if it is necessary to provide a service that is being requested.

Website analysis: Our website uses website analysis technologies. This technology is used to store and process data for marketing and optimization purposes. The information required for this purpose is also recorded with the help of cookies. Please refer to our Cookie Policy for further details.

This website makes use of Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called ‘cookies,’ i.e. text files which are stored on your computer and permit analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google (with the help of the _anonymizeIp() extension) within a member state of the European Union or in another state which signatory to the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website. This is done to compile reports on website activities and in order to provide the website operator with further services associated with the use of the website and internet. The IP address transmitted by your browser via Google Analytics is not merged with other data. You may prevent cookies being stored by setting your browser software accordingly; however, we would like to point out that if you do this, you may not be able to use all functions of this website in their entirety. You may object to this data collection and storage by Google Analytics at any time with effect for the future. In addition, you can prevent the collection of data (including your IP address) created by the cookie and related to your use of the website and the processing of this data by Google by downloading and installing the Google Analytics Opt-out Browser Add-on.

Cookies: To get detailed information about cookies and other tracking technologies that are activated when you visit our website, please read our Cookie Policy and go through the cookie settings in the appropriate window. This Cookie Policy also covers how cookies and tracking technologies can be disabled if you do not agree to their use. If you do not disable cookies or other tracking technologies, we will assume you have consented to the use of these features.

3. How We Use and Share Information

The purposes for which we use your personal data are explained when it is gathered (i.e. in the input form) on this website and in the following. We use the information about you:

  • To answer your inquiries and to fulfill your requests, such as to send you information you have requested.
  • To provide you with important information about our business relationship with you, our terms and conditions of use, and/or to provide you with other information relating to your order processing.
  • For our business purposes such as data analysis, testing, the development of new products, improving our products and services, improving our website, personalizing your use of our website, to present products and offers tailored to you, and for determining the effectiveness of our advertising campaigns. If possible, we only use anonymized information that cannot be linked to you as a person. It may be that the law provides for separate requirements for individual data uses. In such cases, we will request your consent.
  • To provide usage-based online information. We provide more details about this in the Cookie Policy.

If required and permitted by law, we pass on information collected through our website to the following third parties:

Service providers offering services such as website hosting and moderation, processing of your evaluations of products and services, hosting of mobile applications, data analysis, payment processing, order processing, provision of infrastructure, IT services, customer services, email delivery services, direct advertising, credit card billing and audits to provide these services. Here, too, the contractual partners are contractually obliged by us to observe the data protection regulations.

If we provide information to service providers, they are obliged to use this information for order data processing within the scope of our instructions and not to pass it on to third parties. Information that is not personal is not protected by data protection law. They are therefore used by us without regard to the aforementioned limitations. 

4. Your Right to Receive Information

You have the right at any time to request from us confirmation of whether we process your personal data; and if this is the case, you have the right to receive information about said personal data.

5. Your Rights to Rectification, Deletion and Objection

You have the fundamental right to rectification, deletion, restriction and objection. Please do not hesitate to contact us on this matter. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the Data Protection Authority (Datenschutzbehörde).

II. External Websites and Services

This Privacy Policy does not apply to any third-party websites, including those referenced or linked to on this website. We do not endorse the content of such third-party websites. The same applies to graphic elements such as banners or links which lead you to click on another website. For these third-party websites, please inform yourself on the websites of the respective providers about their handling of your data. If third-party applications collect information from our website via cookies, we will inform you through our Cookie Policy and give you the opportunity to opt out of this data collection.

III. Data Security

We take reasonable organizational, technical and administrative precautions to protect personal data that we are responsible for collecting and using. Unfortunately, 100% security in data storage and sharing is not possible. If you have reason to believe that your communication with us is unsafe (for example, if you believe that the security of one of your accounts is at risk), please notify us immediately by contacting us in accordance with the Contacting Us section. Please note that you are primarily responsible for ensuring that your data is sent to us securely. We especially protect electronic forms on our website. However, if you send us information by email, please note that email is usually not encrypted.

IV. Right to Object/Right to Withdraw Consent

1. Objection to the Use of Your Personal Data by Us

We ensure that you can exercise your legal rights to object to certain data processing relating to our services and advertising. We will accept your objection against the following forms of data use:

Use of your personal data by Lenus Pharma GesmbH and our business partners: If you would prefer us not to make use of the legal permits to pass on your data for advertising purposes, please inform us of this. We will, of course, comply with your request. Please send an email to the email address mentioned in the legal notice (Imprint). Do not forget to specify your postal address if you do not wish to receive any more mail from us.

Please note that although you may withdraw your consent to receive information or object to receiving such information, we may still send you business related and administrative communications.

2. Access to Personal Data and its Modification or Deletion

Should any changes occur concerning the correctness of your data or the use of your data, please inform us. We will correct, update or, if necessary, delete your data. Please update your existing online profile or send us an email to the email address mentioned in the legal notice (Imprint).

V. Retention Periods

We will retain your personal data for the period required to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is specified by law.

VI. Sensitive Information

Unless we specifically request or ask you to do so, we ask you not to give us any information about your ethnic origin, your political beliefs, your religious or other beliefs, your health, any criminal record, or membership of trade unions. In cases where we may demand or ask you to provide us with such information, we will ask for your explicit consent.

VII. Updates to this Privacy Policy

Please check the “LAST UPDATED” message at the top of this page to see when this privacy policy was last revised. When it’s updated, please read the privacy policy again to ensure that you are sufficiently informed about how we handle your data.

VIII. Contacting Us

If you have any questions about this privacy policy, please send an email to the email address mentioned in the legal notice (Imprint) or contact us by post.

IX. Cookie Policy

This website uses cookies. The purpose of this Cookie Policy is to inform you about our practices regarding personal data that we collect through cookies and other tracking technologies (including pixel tags, web beacons, clear GIFs) when you visit our website or similar environments such as mobile web pages or apps (collectively referred to as our “website”).

Cookies are small files that are stored on your computer. Cookies enable us to collect information such as browser type, time spent on the website, visited pages and language settings. We and our service providers use the information for security purposes, to facilitate browsing, to more effectively display information and to customize the website for you. We also use cookies to detect your computer or device. This makes the website easier for you to use, for example by enabling you to remind yourself of what is in your shopping cart. In addition, we use cookies to collect statistical data about the use of the website, to constantly improve its design and functionality, to understand how it is used, and to help us to clarify questions about the website. Cookies also allow us to select those of our promotional messages or offers that are most likely to appeal to you and to display them while you are on the website. We may also use cookies in online advertising to track visitors’ reactions to our ads.

Overview of Cookie Consent Rules

EU law requires organizations that place cookies on users’ computers via websites to obtain user consent, providing clear and comprehensive information as to the manner in which cookies are used on websites.

To meet this requirement, we have taken four steps.

  1. Listing of the website’s cookies and functionally equivalent tracking technologies, alongside their purposes and related information such as their expiration dates and whether they are internal or in-house cookies.
  2. Providing information per Section (1) on the data protection implications of the cookies.
  3. Categorizing the cookies according to their function (see the cookie settings window).
  4. Explanation of the consent which the cookie type requires.

Consent to Certain Cookies Used on This Website

EU law requires user consent before certain cookies and functionally equivalent tracking technologies (such as tracking pixels and website scripts) can be used. These are collectively referred to as “cookies” in the information provided to you here about the use of these technologies on our website. In particular, we explain to you which cookies require your consent and how you can block the use of certain cookies. You decide how extensively you inform yourself about these cookies and whether you will partially block their use. If you use the website and do not make a selection of certain cookies from us or from our partners, we will interpret that as you providing your consent. Please use our settings window or your browser to make your decision as to how to deal with cookies. You can also use this website anonymously with regard to cookies.

We categorize cookies based on:

  • Whether they are set by us or by third parties;
  • What data the cookies collect;
  • Which purposes they fulfill and;
  • The time period they are intended for.

In the case of cookies that require consent, we follow a three-step approach:

  1. Cookies with low importance for privacy: We will inform you with this cookie policy and offer you a simple opt-out option. If you do not use this option, we assume your consent.
  2. Cookies with medium importance for privacy: When we set this kind of cookie, we will go beyond the general Cookie Policy and provide extra information on the cookie’s purpose and how it works. If you do not change the settings that allow cookies, we will assume your consent.
  3. Cookies with high importance for privacy: These are cookies which may involve the collection of health data, which is stringently protected by data protection law. We only use and set these cookies if you have explicitly declared your consent to the purpose and function of the cookie after having received clear information about the purpose and functionality of the cookie.

Please note that due to the significant number of cookies that can be placed by a website today, we have also arranged cookies into categories for your convenience (such as advertising cookies and analysis cookies).

Links to Other Websites

This website may contain links or cross-references to other websites. Please note that we are not responsible for the cookies of other websites. If necessary, inform yourself about the functionality and setting of cookies on other websites.

Contacting Us

If you have any questions, comments or concerns regarding this Cookie Policy or data handling on this website, please contact us using the following details:

LENUS Pharma GesmbH
Seeböckgasse 59
1160 Vienna, Austria
Tel.: +43 (1) 405 14 19
Fax: +43 (1) 405 14 19 – 20

Changes to This Cookie Policy

If this Cookie Policy is changed, the revised information will be posted on this website. This Cookie Policy was last updated on May 25, 2018.